In case of an emergency:

1. Go to the hospital
2. Present your insurance access card.
3. The Approval will be transmitted to you through the Hospital or the delegate (if available).

Note: If you need an admission in an emergency, and you are co-insured with the National Social Security Fund (NSSF), Please make sure to get the NSSF’s late approval.
In non-emergency cases:
Provide the following documents to the Insurance office at the hospital (or directly to Fidelity), preferably 48 hours ahead of time:

1. The official original medical report and supportive documents (showing the cause and doctor’s signature).
2. The access card
3. Your ID card
4. Your prior National Social Security Fund (NSSF) approval, in case you are co-insured with NSSF.

Out-hospital (laboratory tests and X-rays…):
You can head directly to the laboratory with the following documents:

1. The official original medical report and supportive documents (showing the Diagnosis and doctor’s signature)
2. The access card
3. Your ID card

The laboratory will provide you with the Approval.

Remarks:

1. Ask for the nurse delegate, if available, during working hours.
2. For Assistance outside working hours call the claims center at 01/577200.
3. All the above is subject to the policy terms, conditions and exclusions.

Immediately contact one of the experts listed in the motor expert booklet.

1. Do not negotiate, admit responsibility, or pay any amount to anyone without prior written approval from Fidelity.
2. Visit your branch within 24 hours to fill out a declaration form, and evaluate your car’s damage before repair.
3. If the car is not in a running condition, please call the towing service on the phone no. listed on the top of your policy (01-870222 for FAST; 70-870700 or 04-400678 for SODEPEX) to transport it to the nearest garage.
4. In case of bodily injury call La Medicale on 01-502430/1/2 to follow up on the injured passengers in hospitals.

*1- The towing service is provided by companies in agreement with Fidelity, and its quality service is out of Fidelity’s control.

*2- In light of the roads’ infrastructure and the towing trucks service levels in Lebanon, kindly expect a delivery time not less than a 90 minutes from the moment you order the towing truck.

1. In case of a personal accident, head directly to the nearest hospital in agreement with the Company to receive the required treatment, with any ID card or a declaration attached to the specific groups’ contract
2. LA MEDICALE (Fidelity’s representative at hospitals) shall coordinate with the hospital to provide the injured with the necessary services and care. The injured can also pay his dues directly to the hospital or to the party that is offering the treatment, and then present his invoices along with the required documents to the Fidelity, in order to retrieve his money.

The required documents:

1. The Declaration of Accident
2. .The medical report
3. A copy of the ID
4. The invoice related to the treatment’s expenses