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In Case of Accident

When an accident happens, it’s easy to forget that your insurance policy is here to take the burden off your shoulders.

Following a few key steps ensures that your claim is handled efficiently and helps prevent potential conflicts later.

Let us help you make the most of your Easy Way Out.

WHAT TO DO IN CASE OF A MEDICAL EMERGENCY?

  1. Scan the QR code on your insurance policy to view the authorized hospital network and choose the nearest hospital to your emergency location.
  2. Submit your Late NSSF approval (if applicable) to the insurance delegate or admissions office in the hospital with the following documents:
    • ID card
    • Fidelity Insurance card

If you’d like to contact Fidelity, please call 1575:

  • Ext. 230 (during working hours)

  • Ext. 233 (outside working hours)

WHAT TO DO IN CASE OF A COLD MEDICAL CASE?

Submit the following documents to the insurance delegate or admissions office in the hospital for prior approval (at least 24 hours ahead):
  • Original medical report
  • ID card
  • Fidelity Insurance card
  • NSSF Approval (if applicable)

If you’d like to contact Fidelity, please call 1575:

  • Ext. 230 (during working hours)

  • Ext. 233 (outside working hours)

WHAT TO DO IN CASE OF LABORATORY TESTS?

Visit the lab with the following documents:
  • Original medical report
  • ID card
  • Fidelity Insurance card

If you’d like to contact Fidelity, please call 1575:

  • Ext. 230 (during working hours)

  • Ext. 233 (outside working hours)

WHAT TO DO IN CASE OF A MOTOR ACCIDENT?

  1. Contact our 24/7 Call Center at 1575 for prompt claim assistance. Our team will manage your claim from start to finish. Do not negotiate, assume fault, or grant money to anyone.
  2. A Fidelity representative will assist you with the post-accident services.
It is mandatory for an expert to be present at the accident site to settle the claim.

SPECIAL NOTE:

Towing is provided by third parties, and Fidelity is not liable for its service quality.
Due to road conditions and availability of towing vehicles, allow up to 90 minutes for vehicle arrival.

WHAT TO DO IN CASE OF MATERIAL DAMAGE?

  1. Take steps to limit the spread of damage.

  2. Contact Fidelity on 1575:

    • Ext. 420 (during working hours)

    • Ext. 424 (outside working hours)

WHAT TO DO IN CASE OF BODILY INJURY?

  1. Scan the QR code on your insurance policy to view the authorized hospital network and choose the nearest hospital to your emergency location.
  2. Coordinate with the insurance delegate or admissions office at the hospital for approval.
  3. Complete the Work Accident Declaration form (found in the policy folder) and submit it to Fidelity.

If you’d like to contact Fidelity, please call 1575:

  • Ext. 420 (during working hours)

  • Ext. 424 (outside working hours)

WHAT TO DO IN CASE OF A MARINE ACCIDENT?

  1. Send a reservation letter to the freight company.
  2. Contact Fidelity on 1575:

    • Ext. 420 (during working hours)

    • Ext. 424 (outside working hours)

  3. Prepare and submit the following documents for claim processing:
    • Insurance policy
    • Bill of lading
    • Invoice
    • Packing list
    • Reservation letter
  4. Fidelity shall appoint a marine surveyor to assess the damages on site for claim settlement.

WHAT TO DO IN CASE OF DEATH/DISABILITY?

  1. Contact Fidelity within working hours at 1575 Ext. 260 for claim declaration.
  2. Scan the QR code on the insurance policy to retrieve the necessary documents for the death/disability claim settlement.

WHAT TO DO IN CASE OF A TRAVEL ACCIDENT?

  1. Contact the TPA listed on the back of your Travel Insurance card immediately.
  2. Scan the QR code on your Travel Insurance card to view the policy conditions, coverage, and claim filing instructions.

If you’d like to contact Fidelity, please call 1575:

  • Ext. 420 (during working hours)

  • Ext. 424 (outside working hours)

WHAT TO DO IN CASE OF AN EXPAT MEDICAL EMERGENCY?

  1. Proceed to an approved hospital.
  2. Present your
    • Fidelity Insurance card
    • ID card or Passport
The insurance delegate or admissions office in the hospital will handle the approval of your medical procedure.

If you’d like to contact Fidelity, please call 1575:

  • Ext. 420 (during working hours)

  • Ext. 424 (outside working hours)

WHAT TO DO IN CASE OF AN EXPAT COLD MEDICAL CASE?

Submit these documents to the insurance delegate or admissions office in the hospital or directly to Fidelity (preferably 48 hours prior to the procedure):
  • Original medical report signed by the doctor and its supporting documents
  • Fidelity Insurance card
  • ID card or passport
For further assistance, contact La Medicale Claims Center at:
  • Landline: 01/502430-1-2
  • Hotline: 03/865724

If you’d like to contact Fidelity, please call 1575:

  • Ext. 420 (during working hours)

  • Ext. 424 (outside working hours)

We take care of the small things, so you can enjoy the big ones.

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